Terms and Conditions
These are the standard terms and conditions of supply for theQ.com.au and our other products and services offered by Mivatech Pty Ltd ("the Service"). These terms apply to you as a user of the Service ("Customer" or "you").

1. Monthly contracts will roll on a monthly basis without notice to you. If you have chosen a fixed contract period (a contract period other than a month to month contract) for your Service, your Service will be automatically renewed for a further fixed contract period at the end of the term unless you notify us in writing before the commencement of the new contract period.

2. We may vary these terms, the price we charge for any Service (excluding Services supplied under a fixed contract period), or the terms of the operation of the Service, at any time by email or in writing. The changes will become effective upon publication of the notice. Where we vary the prices for Services, we will give at least 14 days notice of the change by the same means, and the new prices will apply at the end of that period. If you use the Service after that publication, your use will constitute an acceptance of the amended terms.

3. These terms constitute the agreement in its entirety and supersede prior agreements.

4. We must perform scheduled maintenance to servers and services from time to time. The service has been designed with considerable redundancy and fault tolerance and maintenance can almost always be carried out to small sections of the service without any impact to customers. We will attempt to perform all scheduled maintenance at times which will affect the fewest customers. If scheduled maintenance requires the service to be offline for any period then we will notify the affected customers in writing at least 48 hours in advance of the maintenance.

5. All Service charges are payable within 14 days of the date of invoice (whether online, via email or paper invoice) unless other payment terms have been stated on the invoice.

6. You are solely responsible for dealing with persons who access your Customer Data, and must not refer complaints or inquiries in relation to such data to us.

7. Liability: Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our Services or our Websites or any products or services purchased from us, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on our Websites or any linked site. You indemnify us against all costs, expenses, loss or liability that you or we may suffer (directly or indirectly) resulting from:
• your breach of these terms;
• your use or misuse of the Service;
• the use or misuse of the Service by any person using your account;

8. Recordings: Using this Service is acceptance of your responsibility to inform all parties about call recordings taking place between you (or your agents) and other parties. We offer pre-recorded messages for inbound and outbound recording services and can activate these messages on your services at your request. Alternatively you can announce call recordings manually; please note in Australia all parties must be informed when the call is being record and given the opportunity to not have the call recorded. Audio recordings are stored for no less than two (2) months on standard accounts; you can turn the option to record telephone conversations on or off from your account settings. The option to extended the storage period is available on customised accounts, please contact us for details and pricing.

9. Fairness: We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to Attention: Customer Service, theQ.com.au, PO Box 156, Crows Nest, NSW 1585, Australia, or by email to info@theQ.com.au